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Improved Processes Start With Common Sense

Best Practices E-Books

Learn how to improve your decision-making, conduct meaningful meetings and launch your own Six Sigma program.  These materials are based on years of actual hands-on experience. 

All documents downloads offered on this site are in PDF format. This requires Adobe Acrobat Reader, free software, to access the files. Open the link at the bottom of this page to obtain the latest version from Adobe.

Payment for e-books is through the popular PayPal system. A PayPal account is not required. All major credit cards are accepted.  Thank you for your business.

How to Improve Business by Managing Your Action Items Cost: $14.97
Item Number: 01010 Rev 001
Abstract: Action item management is an efficient and powerful business tool, if task assignments at your business are taken seriously.

Some businesses manage their entire operation using an effective action item tracking process. Note that a poorly managed action item tracking is worse than none. It gives the illusion of actual responsible management without the results. Don't be fooled!

This Business Process Best Practice describes action item aassignment abuse, basic action item management and lists minimum required fields for credible tracking and reporting to increase the value your business gets from your meetings.

8 Steps to Improved Problem Solving Cost: $14.97
Item Number: 02001 Rev 001
Abstract: Do you have a proven technique you can rely on to help you efficiently and effectively resolve your critical business problems? Does it work for you the first time and every time?

Using a model designed specifically for this purpose gives you consistent, reliable and predictable problem resolution.

This Business Process Best Practice describes a tailored model based on DMAIC, one of the principle tools of the very effective and popular program known as Six Sigma.

10 Steps for Making Effective Decisions the First Time Cost: $14.97
Item Number: 01008a
Abstract: Are you known for your ability to make timely, sound decisions?

Good leaders plan for decision-making. This Business Process Best Practice shows how to apply a proven, repeatable process to reduce your mistakes and to increase the predictability of your recurring decisions.

Unless they involve an eternal truth or moral issue, few decisions are "right" or "wrong", just ill-advised. How you manage the consequences helps you to recover from the choices you make.

Great Meetings Are a Choice! Cost: $14.97
Item Number: 051021
Abstract: Introduce fun as you eliminate wasted time in your meetings. Great meetings make good use of resources (a measure of efficiency) and deliver the highest possible value (a measure of effectiveness).

For your convenience this e-book integrates the text and tools provided by the smaller e-books offered below.

How To Plan Great Meetings Cost: $9.97
Item Number: 051021a
Abstract: These selected Meeting Best Practices are a subset of the e-book, above. Learn how to tackle the planning stages of your business meetings. Start off smartly. Plan to succeed.

Don't waste another minute on boring, wasteful meetings. Spend less of your business' time and money to get higher quality results for you and for all the business meeting attendees.

Add Great Meetings to Your Skill Set Cost: $9.97
Item Number: 051021b
Abstract: Maintain high performing meetings by using the proven techniques presented in this selected subset of the e-book, above.

It's a indicator a mature organization that it examines its own processes to keep them efficient over time rather than waiting to react to a problem or after it is caught by an auditor.

Effective Decisions the First Time & Every Time Cost: $9.97
Item Number: 051021c
Abstract: Make effective decisions based on facts, not gut feel or "how it's always been done". Be smart about your decision-making when the choice could have critical results for you and your business. Be prepared to defend your decisions. Continue to gain successes from your history of sound choices.

Take note of the similarities between this model and the process followed on popular television shows such as Designers Challenge, Junk Yard Wars, Iron Chef, Devine Design or Curb Appeal. It's a popular process because it works.

This mini e-book a subset of selected Business Process Best Practices from the e-book, above.

The Power of Making Effective Decisions Every Time Cost: $9.97
Item Number: 01008
Abstract: Do your important decisions reflect positively on your leadership ability?

Poor decisions are costly and painful. Use this Business Process Best Practice to learn about the power of effective decision-making and how you can tap into it.

Using the basic decision-making principles increases the value you get from your choices.

Powerful leaders plan in advance for making important decisions and they are willing to accept responsibility for them. Use experience, best practices and decision-making tools to assure your critical decisions are reliable the first time.

Repeatable Six Sigma Deployment Model for a Large Program Cost: $649.97
Item Number: 060407
Abstract: Detailed task list from an actual, successful Six Sigma deployment for a large government agency. Includes lessons learned.

Purchase price includes a one hour personal consultation with your team by the author via telephone. You will be contacted using your email address within 48 hours of our receiving automated notificiation of your purchase to coordinate the discussion.

Use Six Sigma to Reduce Your Business Costs Coursework Cost: $49.97
Item Number: 060610
Abstract: This e-book consists of course materials prepared and delivered at a business workshop for the Outer Banks Chamber of Commerce and the College of the Albemarle. The course is called "Secrets for Reducing Your Business Costs by 15%". Materials include tools and exercises.

 

* Get the latest version of Adobe Acrobat Reader as a download to your computer for free:  Adobe Acrobat Reader.

 

Excerpts from 30 Success Stories

Direct Access to Billing Status Six Sigma Project

Problem: Need direct access to billing status for real-time billing status to support cash forecasting process while reducing frustration between cash management and billing department.

Results: Estimated cost avoidance of $133.1K for 2 years by eliminating rework for billers and reduced management review time. Estimated cash flow benefits of $364K for 2 years by reducing interest due to improved collection cycle time.

Tools: Brainstorming, Case and Effect, Prioritization and Activity Network Diagram.

Risk Management Program Six Sigma Project

Problem: Need a risk management program for customer for risk management, tracking and historical archive.

Results: So well received by customer it has expanded across 18 contractor systems. All new installs must use risk plan. Now a standard work procedure. Several spin off projects. Reduced risks for Operations and Maintenance. Reduced downtime. Customer satisfaction; reviews show contractor exceeds customer’s expectations. Enhanced quality. Estimated cost avoidance of $3M. Expect benefits to expand over time.

Tools: Process Observation, Brainstorming, Flow Charts, Matrixes, Prioritization, Histograms, Teams, Database Data Collections and Monitoring, Knowledge Library and Standard Procedures.

WATCH THIS SPACE! This Could Be Your Business Six Sigma Success Story

Problem: Typical business processes needing improvement may include: 1) not enough hours in the business day to get everything done, 2) employees don't show up for work on time and 3) the business tends to be seasonal creating an unpredictable, variable income.

Results: The results of your successful business process improvement or problem solving project will be summarized here, including the one-time and recurring financial benefits.

Tools: A tool is anything that helps get the job done. Popular tools are brainstorming, diagraming and flow charts, standard work processes, modeling and cause and effect analysis.

Eccl 3:1 "To every thing there is a season and a time to every purpose under heaven."  KJV.


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